Privacy Policy

Last Updated: September 2026

Lume Cleaning Services respects your privacy and is committed to protecting the personal information you provide when using our website or contacting us about our cleaning services. This Privacy Policy explains what information we may collect, how we use it, and how we handle your information.

1. Information We Collect

When you contact Lume Cleaning Services through our website, phone, email or enquiry forms, we may collect information such as:

Your name
Email address
Phone number
Information about your home, office or cleaning requirements
Details you provide when requesting a quote or making an enquiry

We may also collect basic technical information when you visit our website, such as your IP address, browser type, device information and pages visited. This information may help us understand website usage and improve our online services.

2. How We Use Your Information

We may use the information you provide to:

Respond to your enquiries and questions
Provide cleaning service information
Prepare and respond to cleaning service enquiries or quote requests
Arrange communication regarding requested services
Improve our website and customer experience
Maintain records related to enquiries and services

We only use your personal information for purposes that are reasonably related to our business and the services you request from us.

3. How We Protect Your Information

Lume Cleaning Services takes reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. However, no method of transmitting or storing information online can be guaranteed to be completely secure.

4. Sharing Your Information

We do not sell or rent your personal information to third parties.

Your information may be shared where reasonably necessary to operate our website, respond to your enquiry, provide requested services, or where disclosure is required or permitted by law.

5. Website Forms and Enquiries

If you submit your details through a contact or enquiry form on our website, the information you provide may be used by Lume Cleaning Services to contact you regarding your enquiry or requested cleaning service.

Please only provide information that is necessary for us to respond to your request.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality and understand how visitors use our website. Cookies are small files stored on your device that can help improve your browsing experience.

Where analytics or other third-party website services are used, those providers may collect information in accordance with their own privacy policies.

7. Third-Party Websites

Our website may contain links to third-party websites or services. Lume Cleaning Services is not responsible for the privacy practices, content or security of external websites. We recommend reviewing the privacy policy of any third-party website you visit.

8. Accessing or Updating Your Information

If you believe we hold personal information about you and would like to request access to that information or ask us to correct it, please contact us using the details below. We will consider and respond to your request in accordance with applicable privacy requirements.

9. Complaints About Privacy

If you have a concern about how we have handled your personal information, please contact us first so that we can review your concern and work towards resolving it.

10. Changes to This Privacy Policy

Lume Cleaning Services may update this Privacy Policy from time to time to reflect changes to our website, services or privacy practices. Any updated version will be published on this page with the revised date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact Lume Cleaning Services:

Email: [email protected]
Phone: 0468895947

Lume Cleaning Services provides residential, commercial and office cleaning services across Brisbane and surrounding areas.