Terms & Conditions

These Terms & Conditions outline the terms that apply when you request or use cleaning services from Lume Cleaning Services. By booking our services, you agree to these terms. Please read them carefully before confirming a cleaning appointment.

1. Our Cleaning Services

Lume Cleaning Services provides residential and commercial cleaning services across Brisbane Metro, Brisbane North and surrounding suburbs in Queensland. Our services may include regular home cleaning, deep and spring cleaning, end-of-lease cleaning, office cleaning, retail and venue cleaning, and selected specialised cleaning services.

The cleaning tasks included in a service will depend on the service selected and the requirements discussed at the time of booking.

2. Quotes and Estimates

Cleaning prices may vary depending on the size and condition of the property, the type of cleaning required, the number of areas involved and any additional services requested.

Any estimate or quote provided by Lume Cleaning Services is based on the information available at the time of enquiry. If the condition or requirements of the property differ significantly from the information provided, the scope or price of the service may need to be reviewed before additional work is carried out.

3. Bookings

Cleaning appointments should be arranged in advance. A booking is considered confirmed once the service details and appointment time have been agreed between the customer and Lume Cleaning Services.

Customers are responsible for providing accurate information about the property, access arrangements and cleaning requirements so that the service can be planned appropriately.

4. Access to the Property

The customer must ensure that cleaners can safely access the property at the agreed appointment time. Where keys, access codes or other entry arrangements are required, customers should provide the necessary instructions before the scheduled service.

If our cleaners cannot access the property at the agreed time, this may affect the ability to complete the scheduled service.

5. Customer Responsibilities

Customers should inform Lume Cleaning Services of any important information that may affect the cleaning service, including areas requiring special attention, fragile items, restricted areas or known conditions that could create a safety concern.

Personal valuables and delicate items should be secured before the cleaning service begins. Customers are responsible for identifying items that require special handling.

6. Cleaning Results

Lume Cleaning Services aims to provide careful, professional cleaning with attention to detail. However, some stains, marks, odours, accumulated dirt or damage may not be completely removable through standard cleaning methods.

Cleaning results can depend on the age, condition and material of the surface being cleaned. We cannot guarantee the removal of every stain, mark or existing imperfection.

7. Additional Services

Specialised services such as oven and fridge detailing, interior window and glass polishing, and carpet and upholstery steam cleaning may be requested as additional services. These services should be discussed and agreed upon before the appointment where possible.

Additional cleaning requirements identified during a service may require extra time or a separate arrangement.

8. Cancellation or Rescheduling

If you need to cancel or reschedule a cleaning appointment, please contact Lume Cleaning Services as early as possible. We understand that plans can change, and we will do our best to accommodate reasonable requests based on availability.

Repeated late cancellations or failure to provide access to the property may affect future booking arrangements.

9. Safety and Access

Lume Cleaning Services reserves the right to decline or stop work where conditions at a property present a safety risk to cleaners or others. This may include unsafe access, hazardous conditions, or situations requiring specialist treatment that is outside the agreed cleaning service.

10. End-of-Lease Cleaning

End-of-lease cleaning is intended to provide a thorough clean of the agreed areas of a rental property before handover. The final condition of a property may also depend on existing wear, damage, stains, surface condition and requirements set by the property owner or managing agent.

Lume Cleaning Services does not guarantee that a rental property will pass a particular inspection or that a bond will be returned, as these decisions are made by the relevant property owner, agent or other authorised party.

11. Payment

Payment for cleaning services is due according to the payment terms agreed at the time of booking. Customers are responsible for ensuring that the agreed service fee is paid as required.

12. Damage or Existing Conditions

Customers should notify Lume Cleaning Services of any existing damage, fragile surfaces or items requiring special care before cleaning begins. We take reasonable care while performing our services, but we cannot be responsible for pre-existing damage, normal wear and tear, defects or damage resulting from the condition or weakness of a surface or item.

13. Complaints and Service Concerns

If you have a concern about a cleaning service, please contact Lume Cleaning Services as soon as reasonably possible and provide details of the issue. We will review the concern and discuss an appropriate resolution based on the circumstances and the services that were originally agreed.

14. Changes to These Terms

Lume Cleaning Services may update these Terms & Conditions from time to time to reflect changes to our services, business practices or applicable requirements. The latest version published on this website will apply to future bookings.

15. Contact Us

If you have any questions about these Terms & Conditions or our cleaning services, please contact us:

Lume Cleaning Services
Brisbane Metro, Brisbane North and surrounding suburbs, QLD
Phone: 0468 895 947
Email: [email protected]

Business Hours: Monday to Saturday, 7:00 AM to 6:00 PM. Sunday: Closed or by appointment.